Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have an impact on the evolution of Hubstaff as a product.Conduct onboarding, training, and review calls with customers through multiple stages of the customer journey.Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints. What do you like best about Hubstaff Does what it should, tracks hours, activity, bill rate, and pay rates, has random screenshots, and is fairly easy to use.Grow net dollar retention rate for a portfolio of customers assigned to you. If you compare it to other tracking tools like Time Doctor, TimeCamp, DeskTime, etc., Hubstaffs project manager looks absurd.Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).Here are more details on the Customer Success Manager job at Hubstaff: What You'll Do: Right now, they're hiring for a Customer Success Manager position. Hubstaff is a workforce management platform that offers proof of work, time tracking, and payroll management, along with a remote talent finder and project management software. If you're looking for a great company that hires people worldwide for work-from-home jobs, check out Hubstaff.
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